This Refund & Cancellation Policy governs all bookings made through the website https://cosmotravelogy.com/ operated by COSMO TRAVELOGY (OPC) PRIVATE LIMITED.

By booking any travel service or package with us, you agree to the terms outlined below.

1. General Policy

  • Cancellation and refund rules vary depending on airlines, hotels, destination countries, and third-party suppliers.

  • Some bookings may be non-refundable and non-amendable.

  • Customers are advised to carefully review cancellation terms before confirming any booking.

  • Refund eligibility depends on supplier approval and fare rules.

2. Cancellation by Customer

A. International Tour Packages

Cancellation charges may apply as per the following general structure (unless otherwise specified at the time of booking):

  • 30 days or more before departure – Booking amount / deposit may be non-refundable

  • 15–29 days before departure – 50% of total package cost

  • 7–14 days before departure – 75% of total package cost

  • Less than 7 days before departure – 100% cancellation charges

(Note: Actual charges may vary based on supplier policies and will be communicated at the time of cancellation.)

B. Flight Bookings

  • Cancellation charges are governed by the respective airline’s fare rules.

  • COSMO TRAVELOGY (OPC) PRIVATE LIMITED service charges may also apply.

  • Refund for partially used tickets depends entirely on airline policy.

C. Hotel Bookings

  • Refunds are subject to the hotel’s cancellation policy.

  • Certain promotional or discounted rates may be non-refundable.

  • No-shows are usually 100% non-refundable.

D. Visa Fees

  • Visa processing fees, embassy fees, and service charges are strictly non-refundable once the application has been submitted.

  • Visa approval or rejection is at the sole discretion of the respective embassy/consulate.

3. Cancellation by Company

COSMO TRAVELOGY (OPC) PRIVATE LIMITED reserves the right to cancel bookings due to:

  • Force majeure events

  • Insufficient participation

  • Supplier cancellation

  • Government travel restrictions

  • Safety concerns

In such cases:

  • Customers may be offered a rescheduled package, credit note, or refund (subject to supplier refunds).

  • The company shall not be liable for additional personal expenses such as visa fees, travel insurance, or other incidental costs.

4. Refund Processing

  • Approved refunds will be processed to the original mode of payment.

  • Refund processing time: 7–21 working days, depending on banks, payment gateways, and third-party suppliers.

  • International refunds may take longer due to cross-border banking procedures.

  • Transaction fees and gateway charges may be deducted where applicable.

5. Amendments and Rescheduling

  • Amendments are subject to availability and supplier approval.

  • Fare differences, reissuance fees, and service charges will apply.

  • Some bookings may not permit date or name changes.

6. No-Show Policy

Failure to appear for scheduled services (flights, hotel stays, tours, transfers) without prior written cancellation will be treated as a No-Show, and 100% cancellation charges may apply.

7. Force Majeure

No refund shall be guaranteed in case of:

  • Natural disasters

  • Pandemic-related restrictions

  • Political unrest

  • Airline strikes

  • Government travel bans

Refunds, if any, will depend strictly on the policies of airlines, hotels, and service providers.

8. Special Promotional Offers

Bookings made under promotional deals, early bird offers, flash sales, or discounted packages may carry special cancellation rules including:

  • Non-refundable deposits

  • Limited refund eligibility

  • Credit-note only refunds

These conditions will be mentioned at the time of booking.

9. Important Disclaimer

COSMO TRAVELOGY (OPC) PRIVATE LIMITED acts as an intermediary between customers and third-party service providers. Refunds are subject to the policies of airlines, hotels, tour operators, embassies, and other vendors.

The company shall not be responsible for delays in refund processing caused by external service providers.

10. Contact for Cancellation Requests

All cancellation requests must be submitted in writing via:

Email: [Insert Official Email Address]
Website: https://cosmotravelogy.com/
Address:
First Floor, 4/748 MGR Road,
Anna Nagar, Kottivakkam,
Chennai – 600096, Tamil Nadu, India